This morning I had a conversation with one of the most passionate and greatest danish media bloggers – Mads Kristensen where I told him, that these days I weren’t too pleased with Threadless – a really great artistic community, with a really bad european customer service.
I had a pretty bad experience with them in january where they refused to send me a new t-shirt even though there was a pretty bad error on one of the t-shirts that I received for my husbands birthday. Their return policy is really not effective when it comes to Europe, mainly because they want to have returned t-shirts with errors on. Problem is that sending the T-shirt back to the US costs twice the amount of the actual t-shirt. So I don’t believe that threadless receives a lot of faulty t’s from Europe.
Anyway they asked me to photodocument the t-shirt in a couple of pictures, which took me about an hour, and in the end they still didn’t want to send me a new t-shirt (even though it was the machinery’s fault)..
nevermind. I think that this threadless case can be shared amongst the rest of us to inspire – and it has inspired me to give a couple of advices on what I would do, if I had a webshop.
so if I had a webshop:
I would totally do a shop that didn’t do the normal shop cms’ lists – think a bit out of the box.
I would have a blog to describe creative things to do with products, and what happened behind the webshop – like Howies
I would do events together with other webshops inside my field, and actually facility online by offline, and let my customers meet.
I would give things away for free – in order to support the products that I wanted people to buy.
I would do really well by doing really good – and show people I did good.
I would be cool and un-salespitchy and not-interruptive.
I would have great parties in my web-house (or my webshop)
I would oppone something instead of compete against other webshops. Opponing a higher cause makes you smile brighter
I would do development projects and give a part of my sales to a great cause.
If I could I would totally give my customers ecological alternatives – by now there’s no excuse not to
What would you do if you had a webshop ?